RETURN & SHIPPING POLICY
PLEASE BE AWARE OF PROCESSING AND SHIPPING TIME PRIOR TO ORDERING! 1-10 PROCESSING BUSINESS DAY AND SHIPPING IS CHOSEN AT CHECKOUT. STATED ABOUT 5 TIMES ON WEBSITE.
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We have a 72 Hour exchange policy only, which means you have 72 hours after receiving your item to request a return for exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. A return is ONLY applicable if the product is faulty or if their was an issue on our end.
To start a return, you can contact us at Kashwaystudios@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange questions at Kashwaystudios@gmail.com.
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Cancellations
Cancelations after 24 hours are not accepted! Once 24 hours has passed since your order has been placed, your order will follow through regular processing and shipping procedure. Cancelations will not be accepted after the 24 hour mark. Please do not place order if you are unsure about the purchase. CANCELLATIONS WILL NOT BE ACCEPTED DUE TO NOT BEING AWARE OF TIME FRAME OR NO LONGER WANTING PRODUCT. PLEASE BE SURE AT THE TIME OF PURCHASE THAT YOU WOULD LIKE TO FOLLOW THROUGH WITH RECEIVING PRODUCT!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Once the item has been used over a period of time, you will no longer be eligible for a return or refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, including, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please be aware that styles may vary for certain products due to what is available through our vendor. Examples: stun g pattern, kaws kid color way, knife style, etc. You may exchange for another style, if available. However no refund will be issued due to the style. Please contact Kashwaystudios@gmail.com if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you may request another product at the same value. This is only applicable if the item is defective or if there was an issue on our end with your order.
Refunds
We have a NO REFUND & NO RETURN POLICY! EXCHANGE ONLY! If there so happens to be an issue on our end with your order or your product is defective, damaged, incorrect etc. please contact Kashwaystudios@gmail.com
This process must be done within 7 days of receiving item. The product must be unused and in the same condition that you received it. If approved, you’ll automatically receive return label from product and will receive a replacement.
If more than 15 business days have passed since we’ve approved your return, please contact us at Kashwaystudios@gmail.com.
Please be aware that most products on the website are replicas! When purchasing please be aware of this. I am not the owner or creator of OffWhite SteveMadden or Apple. Thank you for supporting!
PROCESSING AND SHIPPING TIME
Processing time on all orders is 1-10 business days (not including weekends or holidays)
Shipping time is chosen at checkout (not including weekends or holidays)
PICKUP IN VIRGINIA IS FOR PICKUP ORDERS ONLY! YOU WILL BE NOTIFIED THROUGH EMAIL WHEN YOUR ORDER IS AVAILABLE FOR PICKUP. PICKUP ORDERS WILL NOT BE SHIPPED! IF YOU CHOOSE PICKUP AT CHECKOUT, YOU WILL BE RESPONSIBLE FOR PICKING UP YOUR ORDER . If you do not pickup, you will receive a refund of your payment with the exception of a 10% restock & holding fee.
PLEASE READ DESCRIPTION OF PRODUCTS BEFORE PURCHASING. Some state specific processing days specifically for that product.
PLEASE UNDERSTAND THAT YOUR ORDER WILL NOT BE CANCELED DUE TO NOT BEING AWARE OF TIME FRAME OR NO LONGER WANTIGN TO WAIT THE TIME FRAME.
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